Meet Fahad: KFH tests an AI video avatar at its branch kiosks
Kuwait Finance House calls it Kuwait's first AI-powered virtual employee. NCR Atleos calls it a field test. It hands over to a live agent when needed.
Kuwait Finance House has put a conversational AI video avatar on account-service kiosks in its branches, built with NCR Atleos. The bank has named it “Fahad” and calls it Kuwait’s first AI-powered virtual employee (NCR Atleos).
What Fahad does
- Answers frequently asked questions about KFH services and gives branch-specific information.
- In a second phase, guides customers through transactions on the kiosk.
- Escalates to a live agent when needed.
KFH will also work with NCR Atleos on AI speech analytics and automated quality management for customer interactions.
“By integrating conversational AI into the branch environment, we’re enabling a more intuitive, accessible, and customer-centric experience.”Meshal Mandani, Executive Manager Digital Channels, KFH
Why we list it as a pilot
NCR Atleos said the solution “is not yet available as a commercial product” and described the KFH deployment as a field test. On our board it sits in Pilot until KFH or Atleos confirms a full roll-out.
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