Customer serviceData
Emirates NBD ranks first of 25 banks in the first Middle East and Africa AI index
Evident's new index puts Emirates NBD ahead of Standard Bank, with First Abu Dhabi Bank third. Two of the top three are in the UAE.
Emirates NBD · UAE2 Jun 2026
Customer serviceLive
ADCB rebuilds its mobile app around a conversational AI assistant
Customers can check balances, move money and manage cards by voice or text. ADCB says biometrics and AI fraud detection sit underneath.
ADCB · UAE11 May 2026
Customer servicePilot
Meet Fahad: KFH tests an AI video avatar at its branch kiosks
Kuwait Finance House calls it Kuwait's first AI-powered virtual employee. NCR Atleos calls it a field test. It hands over to a live agent when needed.
Kuwait Finance House · KW4 Nov 2025