Customer serviceData
Emirates NBD ranks first of 25 banks in the first Middle East and Africa AI index
Evident's new index puts Emirates NBD ahead of Standard Bank, with First Abu Dhabi Bank third. Two of the top three are in the UAE.
Emirates NBD · UAE2 Jun 2026
Customer serviceLive
ADCB rebuilds its mobile app around a conversational AI assistant
Customers can check balances, move money and manage cards by voice or text. ADCB says biometrics and AI fraud detection sit underneath.
ADCB · UAE11 May 2026
FraudRules & deadlines
UAE banks retire SMS and email one-time passwords
Banks had until 31 March 2026 to phase out OTPs sent by SMS and email. Approval inside the bank's app replaces them.
UAE banks · UAE31 Mar 2026
RegulatorsRules & deadlines
The UAE central bank's AI guidance: in, on or out of the loop
Three levels of human oversight, a right to ask for human review, and an AI inventory for every bank. What the CBUAE guidance asks of lenders.
CBUAE · UAE11 Feb 2026